Privacy Policy

Last Updated: April 2026

Introduction

Logic Edge Solutions is committed to protecting your privacy and handling your personal information responsibly, openly, and transparently.

This Privacy Policy explains how Logic Edge Solutions collects, holds, uses, and discloses your personal information. It applies to all personal information we collect through our website (logicedge.com.au), by phone, email, and in the course of providing our IT managed services.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au

What is Personal Information?

Personal information means any information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether or not the information or opinion is true, and whether or not it is recorded in a material form.

This may include your name, email address, phone number, business name, and any other information you provide to us.

We may collect the following types of personal information:

Contact details - name, email address, phone number, business name, and physical address
Enquiry and communication information, details you provide when you contact us via our website contact form, email, or phone
Service related information, technical and business information necessary to deliver IT support and managed services to your organisation
Website usage data, IP address, browser type, pages visited, and time spent on our site
Billing and account information, invoicing details required to process payments and manage your account

We only collect personal information that is reasonably necessary for our business functions.

How We Collect Personal Information

We collect personal information in the following ways:

Directly from you when you fill in a contact form, send us an email, or call us
When you engage us to provide IT services and we onboard your business
Automatically through our website via cookies and analytics tools
From publicly available sources, where permitted by law

Where practicable, we will only collect personal information directly from you.

Why We Collect and Use Your Information

We collect, hold, use, and disclose personal information for the following purposes:

To respond to your enquiries and provide you with information about our services
To deliver, manage, and improve our IT managed services to your business
To communicate with you about your account, service updates, and important notices
To process invoices and manage billing
To comply with our legal obligations under applicable Australian and NSW laws
To improve our website, services, and customer experience
To send you relevant updates or promotional communications (with your consent - you may opt out at any time)

We will not use or disclose your personal information for any purpose other than the primary purpose for which it was collected, unless you have consented or we are required by law.

Disclosure of Personal Information

We may disclose your personal information to:

Third-party service providers who assist us in delivering our services, including cloud platforms, software vendors, and IT infrastructure partners such as Microsoft
Professional advisors such as accountants or legal advisors, where necessary
Law enforcement or regulatory bodies, where required or authorised by law, including under NSW legislation

We do not sell, trade, or rent your personal information to third parties.

Disclosure to Overseas Recipients

Some of the third-party platforms and tools we use (such as Microsoft 365 and cloud backup solutions) may store or process data on servers located outside of Australia, including in the United States or Europe.

Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure those recipients handle your information in accordance with the Australian Privacy Principles.

How We Hold and Protect Your Information

Logic Edge Solutions takes the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your information from misuse, loss, or unauthorised access.

These measures include:

Encrypted storage and secure access controls
Multi-factor authentication for internal systems
Regular security reviews and patching
Limiting access to personal information to authorised personnel only

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Cookies and Website Analytics

These measures include:

Encrypted storage and secure access controls
Multi-factor authentication for internal systems
Regular security reviews and patching
Limiting access to personal information to authorised personnel only

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Accessing and Correcting Your Personal Information

Under the Privacy Act 1988 (Cth) and the Privacy and Personal Information Protection Act 1998, you have the right to:

Request access to the personal information we hold about you
Request correction of information that is inaccurate, out of date, incomplete, or misleading

To make a request, please contact us using the details in Contact Us, We will respond within a reasonable timeframe and at no charge.

Complaints

If you believe we have breached the Australian Privacy Principles or your rights under the Privacy and Personal Information Protection Act 1998, you may make a complaint by contacting us directly.

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may escalate your complaint to:

Office of the Australian Information Commissioner (OAIC) - www.oaic.gov.au | 1300 363 992
NSW Information and Privacy Commission (IPC) - www.ipc.nsw.gov.au | 1800 472 679

Contact Us

For any questions, requests, or complaints relating to this Privacy Policy, please contact us:

Logic Edge Solutions

Email: info@logicedge.com.au

Phone: 02 5955 1230

Address: Wagga Wagga, NSW, Australia

Hours: Monday - Friday, 9am - 5pm AEST

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website.

This Privacy Policy was last reviewed in April 2026.

Logic Edge Solutions is committed to your privacy and the responsible handling of your personal information in accordance with Australian federal and state privacy legislations.